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Help Desk Software TO THE CLOUD!
The proliferation of “the cloud” has touched every major business function, including HR, Finance, Marketing, and of course internal and external IT Customer Support. Most major — and not so major —...
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Hot Off the Presses! Helpdesk.com’s Summer Edition Newsletter Now Available
Welcome to the Summer 2011 edition of helpdesk.com’s quarterly newsletter — The Service & Support News — the premier newsletter for help desk, CRM, and IT professionals. Our feature “story” this...
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It’s a “Social”— How to Get Your Help Desk Into the Party!
We here at helpdesk.com have been talking about the social/support paradigm — i.e. Facebook, Twitter — for quite some time now. We believe social sites like these provide an excellent forum for IT and...
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Help Desk Pain: Trouble with Passwords
Password management is without doubt the number one ill that help desk technicians have to deal with. Lost and forgotten passwords are responsible for a majority of frantic help desk calls in many an...
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Handling Irate Customers in a Help Desk World
The following article appeared on the Connections Magazine web site. We thought this article did a good job of defining the ‘do’s’ and ‘dont’s’ of effective customer service. The below can be applied...
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Socializing the Help Desk – The Party Continues
It’s impossible for an IT professional to go anywhere without hearing about the social media paradigm transforming the help desk function. Help desk software providers are rushing to augment their...
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The Future of Support: Holy Hologram???
Every now and then we come across a story at Helpdesk.com that really makes us appreciate the level of today’s available technology. When it comes to customer service and support automation, the future...
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